Customer Confidentiality Policy

At Pacific Creative Studio (www.pacificcostarica.com), we value the trust our clients place in us and are committed to protecting their personal information with the utmost integrity and confidentiality.

This confidentiality policy applies to all clients and customers who engage with Pacific Creative Studio for any of our services, including but not limited to website development, digital marketing, SEO, google ads, all-in-one marketing, photography, videography, and social media content.

We collect certain personal and business information from clients in order to effectively provide our services. This may include names, contact details, business information, branding materials, and other sensitive data.

Pacific guarantees that:

• All client information is used solely for the purpose of delivering contracted services.
• No personal or business data will be sold, shared, or disclosed to any third party without the client’s explicit written consent.
• Client information will remain confidential both during the service period and after completion of services.
• Any data stored is protected using secure systems and access is limited only to authorized personnel.

To further ensure client privacy, Pacific will only share account-related information with the main contact person listed on file for your account. If anyone else from your company or team contacts us requesting sensitive information, our policy is to deny the request and immediately reach out to the primary contact for verification and approval. This ensures that your information is never shared without proper authorization.

Pacific Web Design: As part of web development processes, Pacific may temporarily include one of our internal email addresses in your website’s contact forms. This is done solely for testing purposes to confirm that form submissions are working properly and that messages are correctly delivered to your inbox.

• We will run test submissions in collaboration with you at the start of your website launch.
• Our email will remain in the form for only one or two real inquiries to ensure proper delivery.
• During this period, we will notify you when we receive messages and confirm that the same messages are reaching your inbox.
• Once form performance is verified, our email will be permanently removed.
  We respect your privacy and do not retain, store, or review personal or business messages submitted through your site beyond this brief testing period. We have no interest in monitoring your inquiries and prefer to reduce the number of emails we receive on a daily basis.

Even after a project is completed or a service contract ends, Pacific remains bound by this confidentiality policy. Your trust is important to us, and we honor our responsibility to protect your privacy at every stage of our professional relationship.

If you have any questions or concerns regarding our confidentiality policy, please contact us at info@pacificcostarica.com