Getting Started With Pacific

How Our Creative Studio Works. Welcome to Pacific. Whether you are looking for professional photography and film, building a new website, growing your business through marketing, or planning a destination wedding in Costa Rica, you are in the right place.

Pacific is a creative studio built around one simple idea: creative services work better when they work together. Through our specialized divisions—Pacific Photography, Pacific Marketing, Pacific Web Design, and Pacific Weddings—we bring together strategy, creativity, technology, and storytelling under one unified vision. This guide will help you understand how Pacific works, find the right division for your needs, and know what to expect when starting a project with our team.

Photography. Film. Stories Worth Remembering. Pacific Photography is our visual storytelling and production division. Our team works with individuals, couples, businesses, brands, properties, events, and organizations to create professional photography and film throughout Costa Rica and beyond.

Our services include:

• Professional photography
• Video production
• Drone photography and video
• Commercial and brand content
• Real estate photography and film
• Events
• Social media content
• Wedding photography and film

Whether we are capturing a once-in-a-lifetime moment or creating visual content for a growing business, our focus is always on producing work that feels intentional, authentic, and built to last.

Strategy, Content & Growth Working Together. Pacific Marketing helps businesses strengthen their digital presence through ongoing strategy, content, and promotion. We work closely with our clients to understand their business, audience, goals, and opportunities before building a marketing approach around what they actually need.

Our services include:

• Social media management
• Content creation
• Search engine optimization (SEO)
• Google Ads
• Digital marketing strategy
• Ongoing website and marketing solutions

Because our marketing team works alongside Pacific Photography and Pacific Web Design, we can connect strategy with professional content and the digital platforms where that content performs.

Websites Built for What Comes Next. Pacific Web Design creates and manages professional websites for businesses, organizations, and entrepreneurs. From simple business websites to larger platforms, e-commerce stores, and ongoing website subscriptions, our goal is to build websites that look professional, function properly, and support the long-term growth of the business behind them.

Our services include:

• New website development
• Website redesigns
• Website subscription plans
• E-commerce
• Hosting and maintenance
• Website management
• Ongoing support
• SEO-ready website development

Our web division is also the digital foundation behind much of what we do at Pacific, connecting design, photography, content, SEO, and marketing into one complete online presence.

Your Wedding. Your Story. Your Costa Rica Experience. Pacific Weddings is our destination wedding division, created to help couples plan and experience unforgettable weddings in Costa Rica. From the first stages of planning to the final moments of the celebration, our team helps bring together the people, places, details, and creative services needed to create a wedding experience that feels personal.

Our services can include:

• Destination wedding planning
• Wedding coordination
• Photography and film
• Creative wedding services
• Wedding websites and digital invitations
• Vendor coordination
• Personalized wedding experiences

Through the wider Pacific community, couples can bring planning, photography, film, and creative services together with one connected team.

That is completely fine. You do not need to understand our entire company structure before contacting us. Simply tell us what you are working on, what you would like to accomplish, and where you need help. Our team can review your project and connect you with the right Pacific division—or combination of divisions.

For example:

• A new business may need a website, professional photography, and ongoing marketing.
• An established company may need new content and social media management.
• A property owner may need photography, video, a new website, and digital advertising.
• A couple planning a destination wedding may need planning, photography, and film.
• A brand may need a complete creative campaign involving strategy, production, web, and promotion.

Every project is different. Our role is to help determine the right approach.

Yes—and this is one of the main reasons Pacific exists. Our divisions are designed to work independently when you need one specialized service and collaboratively when your project requires more.

Instead of coordinating separate photographers, videographers, web developers, content creators, and marketing teams, Pacific can bring those services together under one creative direction.

This can create:

• Stronger brand consistency
• Better communication between creative teams
• More efficient project planning
• Content created specifically for your website and marketing
• A more connected strategy across platforms

You are never required to use multiple Pacific services. However, when a project benefits from collaboration, our teams can work together from the beginning.

Starting a project is simple.

1. Tell Us What You Need

Contact Pacific or the division most closely related to your project. You do not need to have every detail figured out. Start by telling us what you are looking for and what you would like to accomplish.

2. Share Your Project Details

The more information you can provide, the better we can understand your needs.

Helpful information may include:

• The service or services you are interested in
• Your preferred date or project timeline
• Your location
• Your business, event, or project details
• Your main goals
• Your approximate budget range, when relevant
• Examples, references, or inspiration

Different services require different information, and our team may ask additional questions before making a recommendation.

3. We Review Your Project

Once we understand what you need, the appropriate Pacific team will review your project. Depending on the service, we may recommend:

• An existing package
• A service plan
• A consultation
• A combination of services
• A personalized proposal

Our goal is to recommend what makes sense for the project rather than adding services you do not need.

4. Review and Confirm

Before work begins, you will receive the relevant information about your selected service. Depending on the project, this may include:

• Pricing
• Service inclusions
• Project scope
• Estimated timelines
• Payment requirements
• Terms and conditions
• Information we need from you

Once the required agreement and payment have been completed, your project or reservation can be officially confirmed.

5. Welcome to the Pacific Community

Once your project begins, you become part of the wider Pacific community. Our team will guide you through the next steps, whether that means preparing for a photoshoot, gathering information for a website, onboarding your marketing services, or beginning the wedding planning process.

Payment requirements vary depending on the Pacific division and the service being provided. Some services require a deposit to reserve a date or begin a project. Others may use monthly subscriptions, recurring services, project payments, or personalized payment schedules.

Before confirming any service, we will provide the applicable:

• Pricing
• Deposit or initial payment requirements
• Payment schedule
• Cancellation or rescheduling terms
• Applicable taxes

Please note that Costa Rican Value Added Tax (VAT) of 13% may not be included in advertised pricing unless otherwise stated. Payment methods may include local bank transfer, credit or debit card through a secure invoice link, PayPal, and cash in USD or Costa Rican colones, depending on the service.

Good communication is an important part of every successful project. Depending on the service and team, communication may take place through email, WhatsApp, meetings, or our project onboarding process.

To help keep projects organized, we recommend:

• Identifying one primary contact for the project
• Providing complete information as early as possible
• Keeping important feedback clear and consolidated
• Responding to requests for approvals or information in a timely manner
• Letting our team know as early as possible when plans or timelines change

For larger projects involving multiple Pacific divisions, our teams can coordinate internally to help maintain a consistent direction across the project.

If you already have an active project, reservation, or service with one of our divisions, the fastest way to receive assistance is usually to continue through your existing email or WhatsApp conversation with our team. You can also visit the Pacific Help Center to find frequently asked questions, client resources, guides, and information related to your service.

When contacting us for support, please include:

• Your name
• Your company or project name, if applicable
• The Pacific division you are working with
• A brief description of what you need

This helps us connect you with the right person as quickly as possible.

Tell Us What You’re Creating. You do not need to know exactly which service or division you need before contacting us.

Tell us about your business, project, idea, event, or wedding. We will help you find the right place to start and connect you with the Pacific team that can help bring it to life.